Thank you for shopping at QUBS!
We always hope you’ll love our products, but if you are not entirely satisfied with your purchase, we’re here to help.
FAULTY PRODUCTS
In case your item is faulty, we will provide in collecting it and either refund or ship a new item, depending on your choice.
RIGHT OF WITHDRAWAL
You have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item also needs to have the receipt or proof of purchase. Shipping costs are non refundable.
To exercise the right of withdrawal, you must inform us of your decision by sending an statement to info@qubs.toys.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
SHIPPING TERMS
Unless you received a faulty product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. For faulty products, QUBS will cover the collection costs of the flawed item. We can set up the collection in any case, and in that case, the cost of return shipping will be deducted from your refund.
CONTACT US
If you have any questions on how to return your item to us, contact us at info@qubs.toys.
WARRANTY
We offer a warranty period of up to 2 years from purchase for the EU, UK and Switzerland, and up to 1 year for the Rest of the World. The Warranty does not cover any damages due to: improper use, failure to follow QUBS’ product instructions, modifications by anyone who is not a representative of QUBS, unauthorized repair, normal wear and tear, external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
The warranty starts on the date of your purchase and lasts for two years in the European Union, United Kingdom and Switzerland, and 1 year in the Rest of the World. Unless otherwise provided by the applicable law, the Warranty Period is not extended if we repair or replace a warranted product. For any inquiry about Warranty, please email our Customer Service Department at help@qubs.toys during the Warranty Period.
Issue with your product?
Get in Touch With Us - Let's Solve It in One Go!
Thank you for choosing QUBS! Your satisfaction is at the heart of what we do, and we're dedicated to ensuring you love every aspect of your QUBS experience. If you've encountered any issues or have concerns about your purchase, we're here to help with a swift and effective solution.
To assist you most efficiently, please include the following details in your message:
- Your Info: Name, Email, Address, and phone number
- Short Description of the Problem: A brief explanation of what's not right. (Charging issue, a block not signalling, etc)
- Product Name: The specific QUBS product you're experiencing issues with, and the part. (A Left Turn Block, car, etc)
- Purchase Location: Where you bought the product (e.g., our website, a retail partner, online marketplace).
- Purchase Date: To help us quickly verify the warranty coverage.
- Receipt or Proof of Purchase: A photo or screenshot would be ideal.
- Your Preferred Resolution: Whether you're seeking a replacement, repair, or refund.
- Photos of the Fault (if applicable): This helps us to understand the issue better and speeds up the process.
By providing these details upfront, we can aim for a "one-touch solution" and get you back to enjoying the product as swiftly as possible!
Feel free to use the contact us at help@qubs.toys, email or phone number.
