Shipping Policy
Free shipping on every order
Shipping is free on all orders, with no minimum spend, to every country available in the country selector on our website.
Delivery times
Every order is prepared in our warehouse, then handed to the carrier. Estimated times, in business days:
| Destination | Preparation | Delivery after dispatch |
|---|---|---|
| United States | 1–2 days | 2–6 days |
| Canada | 1–2 days | 4–8 days |
| European Union | 1–2 days | 2–4 days |
| United Kingdom | 1–3 days | 2–4 days |
| Norway | 1–2 days | 1–4 days |
| Switzerland and Liechtenstein | 1–2 days | 3–5 days |
| Serbia | 1–2 days | 4–8 days |
Business days are Monday to Friday, excluding public holidays. These times are estimates: carriers can be slower, especially during busy periods.
Pre-orders
Pre-order items ship from the date shown on the product page. If your order contains a pre-order item, the whole order ships together once that item is available.
Tracking
As soon as your order has shipped, you will receive an email with a tracking link.
Customs duties and taxes
Orders that cross a customs border, for example to Canada, the United Kingdom, Switzerland, Liechtenstein or Serbia, may be subject to import duties and taxes. Unless they were included at checkout, they are charged by the carrier or the customs authorities and paid by the recipient.
Damaged or missing parcels
If your parcel arrives damaged, or has not arrived within the estimated time, contact us through our Help Center and we will sort it out.
Returns
See our Refund Policy.